Vendor profile
Nextiva: HIPAA, BAA, Booking, EHR Integrations and Pricing From Its Own Pages
- HIPAA 1/2
- BAA 2/2
- 24/7 0/1
- Books 2/2
- EHRs 0/2
- Pricing 1/1
- Medical only 0/1
- Languages 0/1
Best for: Groups that want one vendor for phones, phone tree and basic call routing across many sites
Cloud phone system. NEXT Core $15 per user per month, Engage $25, Scale $75, billed annually, as published on Nov 2, 2026. Publishes that it implements a BAA and disables voicemail transcription and fax to email on HIPAA accounts. Also sells XBert, a separate AI employee that answers calls, texts and chats, $99 per month for 100 conversations and $1.50 per additional conversation, as published on Nov 2, 2026.
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By the AIPlayPark editorial team, part of MedReception AI
What Nextiva publishes, criterion by criterion
Every quote below is taken from nextiva.com on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| HIPAA compliance | Stated by the vendor | 1 of 2 | Nextiva's AI receptionist, XBert, advertises booking with real-time calendar integration, confirmation texts and reschedule handling, priced at $99 per month for 100 interactions and $1.50 per conversation after that, with a HIPAA Compliant badge in its footer, as published on the same date. |
| Business associate agreement | Yes, states it provides a BAA | 2 of 2 | Nextiva publishes that it implements a BAA and disables voicemail transcription, fax to email and mobile voicemail playback on HIPAA accounts, as published on Nov 2, 2026. Note: Nextiva publishes that it implements a BAA and disables voicemail transcription, fax to email and mobile voicemail playback on HIPAA accounts, as published on Nov 2, 2026. (nextiva.com, Nov 2, 2026) Note: Generic AI receptionist. Publishes real-time calendar booking, confirmation texts and reschedule handling. $99 per month for 100 interactions, then $1.50 per conversation, as published on Nov 2, 2026. HIPAA Compliant badge; no BAA or EHR described. (nextiva.com, Nov 2, 2026) |
| Coverage | not stated on the pages we read (as of 2026-11-02) | 0 of 1 | No statement found on the pages we read (as of Nov 2, 2026). |
| Books appointments | Books appointments | 2 of 2 | Nextiva's AI receptionist, XBert, advertises booking with real-time calendar integration, confirmation texts and reschedule handling, priced at $99 per month for 100 interactions and $1.50 per conversation after that, with a HIPAA Compliant badge in its footer, as published on the same date. |
| Named EHR integrations | None named on the pages we read (as of 2026-11-02) | 0 of 2 | No statement found on the pages we read (as of Nov 2, 2026). |
| Published pricing | Published, from $99 per month | 1 of 1 | Nextiva's AI receptionist, XBert, advertises booking with real-time calendar integration, confirmation texts and reschedule handling, priced at $99 per month for 100 interactions and $1.50 per conversation after that, with a HIPAA Compliant badge in its footer, as published on the same date. |
| Healthcare focus | Multi-industry | 0 of 1 | Generic AI receptionist. Publishes real-time calendar booking, confirmation texts and reschedule handling. $99 per month for 100 interactions, then $1.50 per conversation, as published on Nov 2, 2026. HIPAA Compliant badge; no BAA or EHR described. |
| Languages | not stated on the pages we read (as of 2026-11-02) | 0 of 1 | No statement found on the pages we read (as of Nov 2, 2026). |
Not scored, shown for context
- Who answers
- AI
Generic AI receptionist. Publishes real-time calendar booking, confirmation texts and reschedule handling. $99 per month for 100 interactions, then $1.50 per conversation, as published on Nov 2, 2026. HIPAA Compliant badge; no BAA or EHR described.
From nextiva.com, as published on Nov 2, 2026 - Lowest published monthly price
- $99 per month
Nextiva's AI receptionist, XBert, advertises booking with real-time calendar integration, confirmation texts and reschedule handling, priced at $99 per month for 100 interactions and $1.50 per conversation after that, with a HIPAA Compliant badge in its footer, as published on the same date.
From nextiva.com, as published on Nov 2, 2026
Where Nextiva appears
- Best AI Medical Receptionists in 2026, Ranked by a Published Rubric (rank 10 of 22)
- Best Medical Answering Services in 2026: AI, Hybrid and Live Agents Compared (rank 10 of 22)
- Best After-Hours Answering Services for Medical Practices in 2026 (rank 10 of 22)
- Best AI Patient Scheduling Software in 2026, Ranked (rank 11 of 18)
- Which AI Receptionists Sign a BAA? HIPAA Statements From Each Vendor's Own Pages (rank 11 of 28)
- Best AI Receptionists for Small Practices in 2026 (Published Pricing Only) (rank 2 of 13)
- Best AI Receptionists for Small Businesses in 2026 (Any Industry) (rank 2 of 10)
- Best AI Receptionists for Multi-Location Practices and Groups in 2026 (rank 10 of 16)
- Smith.ai Alternatives for Medical Practices in 2026 (rank 12 of 12)
- Ruby Alternatives for Medical Practices in 2026 (rank 12 of 12)
- Weave Alternatives for Medical and Dental Practices in 2026 (rank 11 of 12)
Alternatives to Nextiva
Other AI services, highest rubric score first.
- MedReception AI12 of 12
- DoctorConnect10 of 12
- VoxyHealth10 of 12
- Emitrr9 of 12
- Luma Health9 of 12
- Prosper AI8 of 12
Voice agents rubric
Nextiva on the voice agents rubric: 11 of 12
- Pricing 1/1
- Trial 1/1
- Inbound 1/1
- Outbound 0/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 1/1
- Security 1/1
- Channels 1/1
Scoring note: Outbound: not stated on the XBert pages read. The language list appears only on the company LLM information page, not on the product page. Starting price is the XBert add-on; the $15 phone seat is a separate fact. trust.nextiva.com is script-rendered and could not be read.
Every quote below is taken from nextiva.com on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| Published pricing | Published, from $99 per month | 1 of 1 | Nextiva's AI receptionist page prices XBert at $99 a month per 100 interactions, then $1.50 per conversation after that, as published on Nov 5, 2026. |
| Free trial or free tier | Free trial or free tier stated | 1 of 1 | Nextiva's AI voice agent page says "Try our AI Receptionist free for 14 days". |
| Answers inbound calls | Answers inbound calls | 1 of 1 | Nextiva's AI receptionist page says "Answer unlimited calls 24/7". |
| Places outbound calls | not stated on the pages we read (as of 2026-11-05) | 0 of 1 | No statement found on the pages we read (as of Nov 5, 2026). |
| Books appointments | Books appointments | 1 of 1 | Nextiva's AI receptionist page says "Automate booking appointments with real-time calendar integration. XBert manages scheduling, sends confirmation texts, handles reschedule requests." |
| Named integrations | Google Calendar, Calendly, Cal.com, Zoho, Salesforce, HubSpot, Pipedrive, GoHighLevel, Housecall Pro, ServiceTitan, Square Bookings, Boulevard, Meevo, Opus Dental, Ortho 2, Tab32, Core Practice | 2 of 2 | Nextiva's AI receptionist page names Google Calendar, Calendly, Cal.com, Zoho, Salesforce, HubSpot, Pipedrive, GoHighLevel, Housecall Pro, ServiceTitan, Square Bookings, Boulevard, Meevo, Opus Dental, Ortho 2, Tab32 and Core Practice among the systems XBert connects to. |
| Handoff to a person | Transfers or escalates to a person | 1 of 1 | Nextiva's AI receptionist page says "When customers need human expertise, XBert captures critical details and transfers calls to the right team member." |
| Languages | Multilingual (6 languages) | 1 of 1 | Nextiva's LLM information page says "XBert supports voice, SMS, and web chat in English, Spanish, French, German, Mandarin, and Ukrainian." |
| Coverage | 24/7 | 1 of 1 | Nextiva's AI receptionist page says "Answer unlimited calls 24/7". |
| Security statement | Stated on its own pages | 1 of 1 | Nextiva's network page lists SOC 2 attestation, HIPAA-compliant plans with signed BAAs, GDPR-adherent data handling, ISO/IEC 27001 security standards and PCI-DSS for payment environments. |
| Channels | Voice plus SMS, chat or email | 1 of 1 | Nextiva's AI receptionist page says "XBert handles phone calls, manages text messages, web chat, and messaging apps." |
Not scored, shown for context
- Kind of product
- Finished service
Nextiva's AI receptionist page says "Most businesses go live in minutes. XBert learns from your website and existing information automatically."
From nextiva.com, as published on Nov 5, 2026 - Lowest published monthly price
- $99 per month
Nextiva's AI receptionist page prices XBert at $99 a month per 100 interactions, then $1.50 per conversation after that, as published on Nov 5, 2026.
From nextiva.com, as published on Nov 5, 2026
Where Nextiva appears in the voice agent rankings
- Best AI Voice Agents for Business in 2026, Ranked by a Published Rubric (rank 5 of 15)
- Best AI Phone Answering Services for Small Businesses in 2026 (Published Pricing Only) (rank 7 of 13)
- AI Voice Agents With a Free Trial or Free Tier in 2026 (rank 14 of 19)
- What Each AI Voice Agent States About SOC 2, HIPAA, GDPR and ISO 27001 (rank 14 of 25)
- Best Multilingual AI Voice Agents in 2026 (rank 14 of 26)
- AI Voice Agents That Name Their CRM and Calendar Integrations (rank 14 of 25)
- Goodcall Alternatives in 2026: AI Phone Answering Services Compared on a Published Rubric (rank 7 of 12)
- Smith.ai Alternatives for Small Businesses in 2026: AI Phone Answering Compared on a Published Rubric (rank 6 of 12)
Alternatives to Nextiva on this rubric
Other finished service vendors in the voice agents table, highest rubric score first.
- My AI Front Desk12 of 12
- Dialzara12 of 12
- Allo11 of 12
- CloudTalk11 of 12
- RingCentral11 of 12
- Rosie10 of 12
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By the AIPlayPark editorial team, part of MedReception AI