Vendor profile
CloudTalk: HIPAA, BAA, Booking, EHR Integrations and Pricing From Its Own Pages
- HIPAA 1/2
- BAA 0/2
- 24/7 0/1
- Books 0/2
- EHRs 0/2
- Pricing 1/1
- Medical only 0/1
- Languages 0/1
Best for: Call-center style teams that want a visual call-flow builder and time-based routing
Starter 25 euros, Essential 29 euros, Expert 49 euros per user per month billed annually, as published on Nov 2, 2026. Business hours and time-based routing on all plans. Lists HIPAA in its compliance banner; no BAA detail published on the pages we read.
/
By the AIPlayPark editorial team, part of MedReception AI
What CloudTalk publishes, criterion by criterion
Every quote below is taken from cloudtalk.io on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| HIPAA compliance | Stated by the vendor | 1 of 2 | CloudTalk lists HIPAA in its compliance banner without BAA detail. |
| Business associate agreement | not stated on the pages we read (as of 2026-11-02) | 0 of 2 | No statement found on the pages we read (as of Nov 2, 2026). |
| Coverage | not stated on the pages we read (as of 2026-11-02) | 0 of 1 | No statement found on the pages we read (as of Nov 2, 2026). |
| Books appointments | not stated on the pages we read (as of 2026-11-02) | 0 of 2 | No statement found on the pages we read (as of Nov 2, 2026). |
| Named EHR integrations | None named on the pages we read (as of 2026-11-02) | 0 of 2 | No statement found on the pages we read (as of Nov 2, 2026). |
| Published pricing | Published | 1 of 1 | Starter 25 euros, Essential 29 euros, Expert 49 euros per user per month billed annually, as published on Nov 2, 2026. Business hours and time-based routing on all plans. Lists HIPAA in its compliance banner; no BAA detail published on the pages we read. Note: Starter 25 euros, Essential 29 euros, Expert 49 euros per user per month billed annually, as published on Nov 2, 2026. Business hours and time-based routing on all plans. Lists HIPAA in its compliance banner; no BAA detail published on the pages we read. (cloudtalk.io, Nov 2, 2026) |
| Healthcare focus | not stated on the pages we read (as of 2026-11-02) | 0 of 1 | No statement found on the pages we read (as of Nov 2, 2026). |
| Languages | not stated on the pages we read (as of 2026-11-02) | 0 of 1 | No statement found on the pages we read (as of Nov 2, 2026). |
Not scored, shown for context
- Who answers
- Type not stated
- Lowest published monthly price
- Published, but not as a monthly dollar figure
Where CloudTalk appears
CloudTalk does not meet the inclusion rule of any current list, usually because its pages do not say whether an AI or a person answers calls.
Alternatives to CloudTalk
The highest-scoring vendors in the registry, since this vendor's pages do not say who answers calls.
- MedReception AI12 of 12
- DoctorConnect10 of 12
- VoxyHealth10 of 12
- Emitrr9 of 12
- Luma Health9 of 12
- Prosper AI8 of 12
Voice agents rubric
CloudTalk on the voice agents rubric: 11 of 12
- Pricing 1/1
- Trial 1/1
- Inbound 1/1
- Outbound 1/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 1/1
- Security 1/1
- Channels 0/1
Scoring note: starting_price_usd is null because every figure is in euros. Channels: SMS and WhatsApp are platform features; the pages do not state the AI agent handles them, so voice only. The homepage states plans from 19 euros while the pricing page's lowest tier is 25 euros; both kept.
Every quote below is taken from cloudtalk.io on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| Published pricing | Published | 1 of 1 | CloudTalk's pricing page lists an AI Receptionist tier at 0 euros a month with 50 minutes free for the first month, an AI Specialist tier at 349 euros a month with 1000 included minutes, and a Custom tier at 0.15 euros per minute, as published on Nov 5, 2026. |
| Free trial or free tier | Free trial or free tier stated | 1 of 1 | CloudTalk's homepage says the trial is "14 days for the phone system, and 50 free minutes for the voice agents." |
| Answers inbound calls | Answers inbound calls | 1 of 1 | CloudTalk's AI voice agent page says "Answer & route calls: Acting as your AI virtual receptionist, it picks up instantly". |
| Places outbound calls | Places outbound calls | 1 of 1 | CloudTalk's homepage says "An AI that makes calls, not just takes it." and describes putting an AI agent on the outbound list for renewals, reminders and qualification. |
| Books appointments | Books appointments | 1 of 1 | CloudTalk's AI voice agent page says the AI checks your live calendar and books the appointment during the conversation. |
| Named integrations | Salesforce, HubSpot, Pipedrive, Zoho CRM, Microsoft Dynamics 365, monday.com, Shopify, Zendesk, Intercom, Freshdesk, Help Scout, Gorgias, Kustomer, Zapier, Make, Microsoft Teams, Gong, Outreach, Salesloft, ActiveCampaign, Greenhouse, Workable, Bullhorn | 2 of 2 | CloudTalk's homepage names Salesforce, HubSpot, Pipedrive, Zoho CRM, Microsoft Dynamics 365, monday.com, Shopify, Zendesk, Intercom, Freshdesk, Help Scout, Gorgias, Kustomer, Zapier, Make, Microsoft Teams, Gong, Outreach, Salesloft, ActiveCampaign, Greenhouse, Workable and Bullhorn among its integrations and says it has 100+ built-in integrations. |
| Handoff to a person | Transfers or escalates to a person | 1 of 1 | CloudTalk's AI voice agent page says "When AI can't handle a call, it hands off to a human instantly" with full context. |
| Languages | Multilingual (70+ languages) | 1 of 1 | CloudTalk's AI voice agent page advertises "70+ languages and accents". |
| Coverage | 24/7 | 1 of 1 | CloudTalk's homepage headline reads "Every call answered, 24/7. By your team, or by AI." |
| Security statement | Stated on its own pages | 1 of 1 | CloudTalk's security page says "We are SOC 2 Type 2 and ISO/IEC 27001 compliant", that it is compliant with GDPR, CCPA and HIPAA, and that it is PCI-DSS compliant. |
| Channels | Voice only | 0 of 1 | CloudTalk's AI voice agent page describes the agent handling phone calls, and the CloudTalk pages read on Nov 5, 2026 list SMS and WhatsApp as platform channels without stating that the AI agent itself handles SMS, chat or email. |
Not scored, shown for context
- Kind of product
- Finished service
CloudTalk's AI voice agent page says "Building your AI Voice Agent is as simple as uploading your business information, testing a conversation, and going live".
From cloudtalk.io, as published on Nov 5, 2026 - Lowest published monthly price
- Published, but not as a monthly dollar figure
Where CloudTalk appears in the voice agent rankings
- Best AI Voice Agents for Business in 2026, Ranked by a Published Rubric (rank 4 of 15)
- Best AI Phone Answering Services for Small Businesses in 2026 (Published Pricing Only) (rank 6 of 13)
- Which AI Voice Agents Place Outbound Calls? From Each Vendor's Own Pages (rank 12 of 19)
- AI Voice Agents With a Free Trial or Free Tier in 2026 (rank 13 of 19)
- What Each AI Voice Agent States About SOC 2, HIPAA, GDPR and ISO 27001 (rank 13 of 25)
- Best Multilingual AI Voice Agents in 2026 (rank 13 of 26)
- AI Voice Agents That Name Their CRM and Calendar Integrations (rank 13 of 25)
- Goodcall Alternatives in 2026: AI Phone Answering Services Compared on a Published Rubric (rank 6 of 12)
- Smith.ai Alternatives for Small Businesses in 2026: AI Phone Answering Compared on a Published Rubric (rank 5 of 12)
Alternatives to CloudTalk on this rubric
Other finished service vendors in the voice agents table, highest rubric score first.
- My AI Front Desk12 of 12
- Dialzara12 of 12
- Allo11 of 12
- Nextiva11 of 12
- RingCentral11 of 12
- Rosie10 of 12
/
By the AIPlayPark editorial team, part of MedReception AI