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Vendor profile

Luma Health: HIPAA, BAA, Booking, EHR Integrations and Pricing From Its Own Pages

AIScore 9 of 12
  • HIPAA 1/2
  • BAA 2/2
  • 24/7 0/1
  • Books 2/2
  • EHRs 2/2
  • Pricing 0/1
  • Medical only 1/1
  • Languages 1/1

Best for: Groups and health systems that want outreach, reminders and an AI agent on one platform

Navigator handles routine inbound calls, including after hours; integrations named include Epic, athenahealth, eClinicalWorks, NextGen and Nextech. Lists HITRUST, ISO 27001 and an AICPA SOC certification. Publishes its HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io. No prices published as of Nov 2, 2026.

Visit Luma HealthSee the full ranking

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By the AIPlayPark editorial team, part of MedReception AI

What Luma Health publishes, criterion by criterion

Every quote below is taken from lumahealth.io on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.

Rubric criteria, values, points and evidence for Luma Health
CriterionWhat the pages statePointsQuote, source and date
HIPAA complianceStated by the vendor1 of 2
Luma Health describes itself as Operational AI for Healthcare and names Epic, athenahealth, eClinicalWorks, Oracle Health, MEDITECH, NextGen, Nextech and Greenway among its integrations; its site lists HITRUST, ISO 27001 and an AICPA SOC certification, and it publishes HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io.
From lumahealth.io, as published on Nov 2, 2026
Business associate agreementYes, states it provides a BAA2 of 2
Luma Health describes itself as Operational AI for Healthcare and names Epic, athenahealth, eClinicalWorks, Oracle Health, MEDITECH, NextGen, Nextech and Greenway among its integrations; its site lists HITRUST, ISO 27001 and an AICPA SOC certification, and it publishes HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io.
From lumahealth.io, as published on Nov 2, 2026

Note: Luma Health describes itself as Operational AI for Healthcare and names Epic, athenahealth, eClinicalWorks, Oracle Health, MEDITECH, NextGen, Nextech and Greenway among its integrations; its site lists HITRUST, ISO 27001 and an AICPA SOC certification, and it publishes HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io. (lumahealth.io, Nov 2, 2026)

Note: Luma's homepage does not state a HIPAA or BAA position in plain words, so request it. (lumahealth.io, Nov 2, 2026)

Coveragenot stated on the pages we read (as of 2026-11-02)0 of 1No statement found on the pages we read (as of Nov 2, 2026).

Note: Navigator handles routine inbound calls, including after hours; integrations named include Epic, athenahealth, eClinicalWorks, NextGen and Nextech. Lists HITRUST, ISO 27001 and an AICPA SOC certification. Publishes its HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io. No prices published as of Nov 2, 2026. (lumahealth.io, Nov 2, 2026)

Books appointmentsBooks appointments2 of 2
Assort and Luma are built for health systems and large groups and book directly in athenaOne through its APIs.
From lumahealth.io, as published on Nov 2, 2026
Named EHR integrationsEpic, athenahealth, eClinicalWorks, Oracle Health, MEDITECH, NextGen, Nextech, Greenway2 of 2
Luma Health describes itself as Operational AI for Healthcare and names Epic, athenahealth, eClinicalWorks, Oracle Health, MEDITECH, NextGen, Nextech and Greenway among its integrations; its site lists HITRUST, ISO 27001 and an AICPA SOC certification, and it publishes HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io.
From lumahealth.io, as published on Nov 2, 2026
Published pricingQuote only0 of 1
Luma Health, Phreesia, Assort Health and Prosper AI quote by request; ask for the price, implementation fee and contract term in writing.
From lumahealth.io, as published on Nov 2, 2026
Healthcare focusMedical only1 of 1
Luma Health describes itself as Operational AI for Healthcare and names Epic, athenahealth, eClinicalWorks, Oracle Health, MEDITECH, NextGen, Nextech and Greenway among its integrations; its site lists HITRUST, ISO 27001 and an AICPA SOC certification, and it publishes HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io.
From lumahealth.io, as published on Nov 2, 2026
LanguagesMultilingual (2 languages)1 of 1
Luma Health describes Navigator handling straightforward calls in English and Spanish in a customer story, and Phreesia says VoiceAI answers in the patient's preferred language.
From lumahealth.io, as published on Nov 2, 2026

Not scored, shown for context

Who answers
AI
Luma describes itself as operational AI for healthcare and offers Navigator, an AI agent that guides patients through scheduling by text and voice, with listed integrations including athenahealth, eClinicalWorks, Epic, NextGen and Nextech.
From lumahealth.io, as published on Nov 2, 2026
Lowest published monthly price
Not published on the pages we read (as of Nov 2, 2026)

Where Luma Health appears

Alternatives to Luma Health

Other AI services, highest rubric score first.

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By the AIPlayPark editorial team, part of MedReception AI