AIPlayPark

Medical office AI rankings

Smith.ai Alternatives for Medical Practices in 2026

MedReception AI ranks first with 12 of 12: HIPAA compliance verified by Compliancy Group, BAA included, 24/7 coverage, appointment booking, 19 named EHR integrations, published pricing from $299 per month, a medical-only focus and multilingual support (59 languages). DoctorConnect (10 of 12) and VoxyHealth (10 of 12) follow. Every point is answered from the vendor's own published pages, quoted under each entry with a source link and the date we read it.

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By the AIPlayPark editorial team, part of MedReception AI

What Smith.ai publishes

Smith.ai publishes 24/7 live and AI answering with per-call pricing, and it publishes this about healthcare calls:

Smith.ai's virtual receptionist FAQ, as published on Nov 2, 2026, reads: 'Smith.ai is not HIPAA-compliant, so we cannot handle calls that involve protected health information (PHI).' The same answer says the company works with medical, dental and wellness practices only for non-PHI call handling such as answering FAQs, taking messages, qualifying new patient leads and transferring calls, and it recommends that practices needing HIPAA-compliant support discuss their requirements with Smith.ai before getting started.
From smith.ai, as published on Nov 2, 2026
Smith.ai scores 2 of 12
  • HIPAA 0/2
  • BAA 0/2
  • 24/7 1/1
  • Books 0/2
  • EHRs 0/2
  • Pricing 1/1
  • Medical only 0/1
  • Languages 0/1

Smith.ai profile with every criterion and quote

How this list is ranked

Smith.ai's own FAQ states it is not HIPAA compliant and cannot handle calls involving PHI, so this list includes only vendors whose pages state HIPAA compliance or a BAA. The 12 highest-scoring are shown.

Each vendor is scored 0 to 12 on eight criteria, every one answered from the vendor's own published pages. A criterion the pages do not address scores 0 and is shown as not stated. Vendors are ordered by total score.

  • HIPAA compliance: stated by the vendor 1, verified by a third party 2
  • Business associate agreement stated: 2
  • 24/7 coverage stated: 1
  • Books appointments (not only messages): 2
  • Named EHR integrations: 1 to 4 named scores 1, 5 or more scores 2
  • Published pricing with a dollar figure: 1
  • Medical-only focus: 1
  • Multilingual: 1

Ties are broken in this order: a BAA stated on the vendor's pages; published pricing; more named EHR integrations; vendor name, A to Z. Full methodology, including who chose these criteria.

Scored criteria: HIPAA compliance, Business associate agreement, Coverage, Books appointments, Named EHR integrations, Published pricing, Healthcare focus, Languages. Not scored, shown for context: AI, live agents or hybrid; starting price.

The ranking (12 vendors)

Score 12 of 12

Best for: Medical and dental practices that want 24/7 answering and appointment booking with HIPAA compliance verified by Compliancy Group and a BAA included

Physician-built AI receptionist. Answers calls 24/7 and books appointments. HIPAA compliance verified by Compliancy Group, BAA included. Speaks 59 languages and books end to end in English, Spanish and Korean. Studio is $299 per month for 500 minutes; managed plans from $495 per month. 19 live EHR integrations. Dental practices are served; veterinary practices are not.

  • HIPAA 2/2
  • BAA 2/2
  • 24/7 1/1
  • Books 2/2
  • EHRs 2/2
  • Pricing 1/1
  • Medical only 1/1
  • Languages 1/1

From the vendor's own pages

HIPAA compliance verified by Compliancy Group, BAA included.
From MedReception AI published facts, as published on Nov 5, 2026
MedReception AI answers calls 24/7 and books appointments.
From MedReception AI published facts, as published on Nov 5, 2026
Live EHR integrations: athenahealth, eClinicalWorks, ModMed, Tebra, Nextech, Office Ally, SimplePractice, Elation, Practice Fusion, Hint, Veracity by AllegianceMD, PatientNow, TELUS Med Access, TELUS PS Suite, Azalea Health, Amazing Charts, CharmHealth, TherapyNotes, Eye Cloud Pro. Other systems are available through secure workflow automation.
From MedReception AI published facts, as published on Nov 5, 2026

Published pricing note: After-hours coverage (Annie) and voicemail (Victoria) are included on Professional and Elite, and are each a $99 per month add-on on Essential. (MedReception AI published facts, Nov 5, 2026)

Published pricing note: On Studio, EHR integration is an add-on at $1,500 one time plus $99 per month. (MedReception AI published facts, Nov 5, 2026)

Score 10 of 12

Best for: Medical, dental, behavioral health, eye care and veterinary practices wanting reminders, scheduling and an AI receptionist on one platform

Patient engagement and office automation suite with the ARIA AI receptionist. No public pricing, quoted by practice size and modules; states HIPAA compliance and signs a BAA with covered entities (Nov 4, 2026).

  • HIPAA 1/2
  • BAA 2/2
  • 24/7 1/1
  • Books 2/2
  • EHRs 2/2
  • Pricing 0/1
  • Medical only 1/1
  • Languages 1/1

From the vendor's own pages

DoctorConnect's HIPAA page says it has operated as a HIPAA Business Associate since the rule's inception and signs a Business Associate Agreement with all HIPAA Covered Entities before Protected Health Information is exchanged.
From doctorconnect.net, as published on Nov 4, 2026
DoctorConnect's MIRA page says MIRA books, reschedules, cancels and looks up appointments inside DoctorConnect while the patient is on the line, reading availability from the DoctorConnect or EHR calendar.
From doctorconnect.net, as published on Nov 4, 2026
DoctorConnect's ARIA page describes ARIA as a 24/7 AI medical receptionist that answers calls, handles routine questions, transfers complex calls and texts patients links during the call.
From doctorconnect.net, as published on Nov 4, 2026

Score 10 of 12

Best for: Clinics, physician groups, health systems and health plans wanting an AI voice agent for inbound and outbound patient calls

AI voice agent for providers and payers. Usage-based pricing with no published rates; states HIPAA compliance, SOC 2 and a BAA with every customer (Nov 4, 2026).

  • HIPAA 1/2
  • BAA 2/2
  • 24/7 1/1
  • Books 2/2
  • EHRs 2/2
  • Pricing 0/1
  • Medical only 1/1
  • Languages 1/1

From the vendor's own pages

VoxyHealth's homepage states that Voxy executes a BAA with every customer and describes Voxy as HIPAA compliant and SOC 2.
From voxyhealth.ai, as published on Nov 4, 2026
VoxyHealth describes Voxy as an AI voice agent that handles patient calls, books appointments and closes care gaps.
From voxyhealth.ai, as published on Nov 4, 2026
VoxyHealth's front desk page describes 24/7 call coverage, including nights, weekends, lunch breaks and after hours.
From voxyhealth.ai, as published on Nov 4, 2026

Score 9 of 12

Best for: Healthcare practices and other businesses wanting texting, VoIP phones and an AI receptionist in one platform

Communications platform with an AI voice and SMS agent. Usage-based pricing by custom quote with no published rates; states HIPAA compliance, SOC 2 Type II and a BAA available for healthcare customers (Nov 4, 2026).

  • HIPAA 1/2
  • BAA 2/2
  • 24/7 1/1
  • Books 2/2
  • EHRs 2/2
  • Pricing 0/1
  • Medical only 0/1
  • Languages 1/1

From the vendor's own pages

Emitrr's AI Agent page states HIPAA compliance and says a Business Associate Agreement (BAA) is available for healthcare customers.
From emitrr.com, as published on Nov 4, 2026
Emitrr's AI Agent page says the voice agent creates, reschedules or cancels appointments directly in connected EHRs where write-back is supported.
From emitrr.com, as published on Nov 4, 2026
Emitrr's AI Agent page says the agent can answer calls and texts 24/7 for after-hours coverage and handles two-way texting and follow-up sequences.
From emitrr.com, as published on Nov 4, 2026

Score 9 of 12

Best for: Groups and health systems that want outreach, reminders and an AI agent on one platform

Navigator handles routine inbound calls, including after hours; integrations named include Epic, athenahealth, eClinicalWorks, NextGen and Nextech. Lists HITRUST, ISO 27001 and an AICPA SOC certification. Publishes its HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io. No prices published as of Nov 2, 2026.

  • HIPAA 1/2
  • BAA 2/2
  • 24/7 0/1
  • Books 2/2
  • EHRs 2/2
  • Pricing 0/1
  • Medical only 1/1
  • Languages 1/1

From the vendor's own pages

Luma Health describes itself as Operational AI for Healthcare and names Epic, athenahealth, eClinicalWorks, Oracle Health, MEDITECH, NextGen, Nextech and Greenway among its integrations; its site lists HITRUST, ISO 27001 and an AICPA SOC certification, and it publishes HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io.
From lumahealth.io, as published on Nov 2, 2026
Assort and Luma are built for health systems and large groups and book directly in athenaOne through its APIs.
From lumahealth.io, as published on Nov 2, 2026
Luma Health, Phreesia, Assort Health and Prosper AI quote by request; ask for the price, implementation fee and contract term in writing.
From lumahealth.io, as published on Nov 2, 2026

Business associate agreement note: Luma Health describes itself as Operational AI for Healthcare and names Epic, athenahealth, eClinicalWorks, Oracle Health, MEDITECH, NextGen, Nextech and Greenway among its integrations; its site lists HITRUST, ISO 27001 and an AICPA SOC certification, and it publishes HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io. (lumahealth.io, Nov 2, 2026)

Business associate agreement note: Luma's homepage does not state a HIPAA or BAA position in plain words, so request it. (lumahealth.io, Nov 2, 2026)

Score 8 of 12

Best for: Private practice and PE-backed outpatient groups that want scheduling plus revenue-cycle calls automated

Books, reschedules or cancels in the EHR, 24/7; more than 80 integrations including athenahealth, ModMed and eClinicalWorks. States HIPAA compliance with SOC 2 controls; three-week launch. No prices published as of Nov 2, 2026.

  • HIPAA 1/2
  • BAA 2/2
  • 24/7 1/1
  • Books 2/2
  • EHRs 1/2
  • Pricing 0/1
  • Medical only 1/1
  • Languages 0/1

From the vendor's own pages

AI voice agents that book, reschedule or cancel in the EHR 24/7, with reminder, reactivation and waitlist campaigns. States 'Reduce no-shows by 30 percent', no source cited. Describes its agents as HIPAA compliant with SOC 2 controls, and signs BAAs; 80 or more integrations; live in 3 weeks. Usage-based pricing, no figures published as of Nov 2, 2026.
From getprosper.ai, as published on Nov 2, 2026
Prosper AI says its agents answer every patient call 24/7 and book, reschedule or cancel in the EHR, lists more than 80 integrations including athenahealth, ModMed and eClinicalWorks, and states it is HIPAA compliant with SOC 2 controls.
From getprosper.ai, as published on Nov 2, 2026
Assort Health and Prosper AI build AI voice agents for patient access teams at specialty groups and health systems.
From getprosper.ai, as published on Nov 2, 2026

Named EHR integrations note: Prosper AI says its agents answer every patient call 24/7 and book, reschedule or cancel in the EHR, lists more than 80 integrations including athenahealth, ModMed and eClinicalWorks, and states it is HIPAA compliant with SOC 2 controls. (getprosper.ai, Nov 2, 2026)

7

Solv

AI

Score 8 of 12

Best for: Urgent care and on-demand care groups wanting online booking, intake, payments and an AI voice agent together

Patient booking marketplace and patient access platform with the Maya AI voice agent. No public pricing, priced per location by quote; states HIPAA-compliant infrastructure, and the pages reviewed do not mention a BAA (Nov 4, 2026).

  • HIPAA 1/2
  • BAA 0/2
  • 24/7 1/1
  • Books 2/2
  • EHRs 2/2
  • Pricing 0/1
  • Medical only 1/1
  • Languages 1/1

From the vendor's own pages

Solv's Maya page says Maya is built on Solv's HIPAA-compliant infrastructure, and the Solv provider pages reviewed do not mention a BAA.
From solvhealth.com, as published on Nov 4, 2026
Solv's Maya page says Maya can book a visit directly into the practice's EHR while the patient is still on the phone.
From solvhealth.com, as published on Nov 4, 2026
Solv's Maya page says Maya, its AI voice agent, answers patient calls 24/7 and can book visits, answer common questions, collect payments and bring in staff when needed.
From solvhealth.com, as published on Nov 4, 2026

Business associate agreement note: Solv's Maya page says Maya is built on Solv's HIPAA-compliant infrastructure, and the Solv provider pages reviewed do not mention a BAA. (solvhealth.com, Nov 4, 2026)

8

CallMyDoc

AI plus live agents

Score 7 of 12

Best for: Practices and ASCs that want AI call handling with human backup and automated post-op check-ins

Hybrid AI and human. Publishes that it serves ambulatory surgery centers, runs structured post-op check-in calls about pain, bleeding, fever and nausea, and sends calls patients mark urgent to on-call physicians. States it is HIPAA compliant and signs a BAA with every practice. No published pricing (as published on Nov 2, 2026).

  • HIPAA 1/2
  • BAA 2/2
  • 24/7 0/1
  • Books 2/2
  • EHRs 1/2
  • Pricing 0/1
  • Medical only 1/1
  • Languages 0/1

From the vendor's own pages

CallMyDoc states on its integrations page that it signs a Business Associate Agreement with every practice.
From callmydoc.com, as published on Nov 2, 2026
It describes a HIPAA-compliant platform with encryption in transit and at rest, states that it signs a Business Associate Agreement with every practice, and sells a flat-rate model with no setup fees, but publishes no dollar figures.
From callmydoc.com, as published on Nov 2, 2026
Assort Health and CallMyDoc describe booking and write-back in athenaOne.
From callmydoc.com, as published on Nov 2, 2026
9

Hyro

AI

Score 7 of 12

Best for: Enterprise health systems, FQHCs, provider groups and payers automating routine patient calls and chats

Agentic AI platform for patient calls and chat. No public pricing; lists HIPAA and SOC 2 Type II and says patient data is processed under BAAs (Nov 4, 2026).

  • HIPAA 1/2
  • BAA 2/2
  • 24/7 0/1
  • Books 2/2
  • EHRs 1/2
  • Pricing 0/1
  • Medical only 1/1
  • Languages 0/1

From the vendor's own pages

Hyro's Guardrails page states, "Sensitive patient data is processed under strict BAAs with zero-retention terms."
From hyro.ai, as published on Nov 4, 2026
Hyro's Guardrails page lists HIPAA, SOC 2 Type II, CCPA / GDPR and WCAG 2.1 AA under compliance.
From hyro.ai, as published on Nov 4, 2026
Hyro's inbound agents page says its Appointments agent confirms, reschedules or cancels existing visits and its Scheduling agent books new appointments following the organization's existing scheduling rules.
From hyro.ai, as published on Nov 4, 2026
10

MAP Communications

Live agents

Score 7 of 12

Best for: Low volume practices that want a 24/7 human service

Human receptionists, 24/7. $179 for 125 minutes to $649 for 500 a month, as published Nov 2, 2026. Calls its plans fully HIPAA compliant and HITRUST certified; its pricing and HIPAA pages do not mention a BAA.

  • HIPAA 1/2
  • BAA 0/2
  • 24/7 1/1
  • Books 2/2
  • EHRs 1/2
  • Pricing 1/1
  • Medical only 0/1
  • Languages 1/1

From the vendor's own pages

MAP Communications publishes HIPAA-compliant procedures and HITRUST certification.
From mapcommunications.com, as published on Nov 2, 2026
MAP Communications describes its medical answering service as handling appointment scheduling and updates, lists Epic, athenahealth and TigerConnect among the systems it connects to, and states that its agents are United States based and HIPAA compliant, as published on Nov 2, 2026.
From mapcommunications.com, as published on Nov 2, 2026
Live U.S.-based agents 24/7, English and Spanish, HITRUST and SOC 2. $49 to $649 per month, $1.28 to $1.37 per additional minute (Nov 2, 2026).
From mapcommunications.com, as published on Nov 2, 2026

Business associate agreement note: Human receptionists, 24/7. $179 for 125 minutes to $649 for 500 a month, as published Nov 2, 2026. Calls its plans fully HIPAA compliant and HITRUST certified; its pricing and HIPAA pages do not mention a BAA. (mapcommunications.com, Nov 2, 2026)

Published pricing note: MAP Communications, as published on Nov 2, 2026, lists Pay As You Go at $49 per month with no included minutes and $1.37 per additional minute, Business at $179 for 125 minutes, Enterprise at $339 for 250 minutes and Premium at $649 for 500 minutes, with a free trial, no credit card required, and custom quotes for larger volumes. (mapcommunications.com, Nov 2, 2026)

11

Artera

AI

Score 7 of 12

Best for: Health systems, FQHCs, specialty practices and federal agencies wanting custom AI agents for patient calls and texts

Agentic patient communication platform with custom AI services. No public pricing; states HIPAA compliance, HITRUST and SOC 2 Type 2, and the pages reviewed do not mention a BAA (Nov 4, 2026).

  • HIPAA 1/2
  • BAA 0/2
  • 24/7 0/1
  • Books 2/2
  • EHRs 2/2
  • Pricing 0/1
  • Medical only 1/1
  • Languages 1/1

From the vendor's own pages

Artera's homepage lists SOC 2 Type 2, HITRUST Certified and HIPAA Compliant among its security credentials and states that it does not use identifiable PHI/PII to train its models.
From artera.io, as published on Nov 4, 2026
Artera's AI agents page says its scheduling agents answer inbound calls and schedule appointments in real time, handle reschedules and cancellations, and send reminders and confirmations via text and voice.
From artera.io, as published on Nov 4, 2026
Artera's integrations page shows Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway Health, NextGen Healthcare, ModMed, AdvancedMD and myAvatar, and says it uses API, FHIR and HL7v2 integrations.
From artera.io, as published on Nov 4, 2026

Business associate agreement note: Artera's Trust Center and the other Artera pages reviewed do not mention a BAA, and the site shows no public pricing. (artera.io, Nov 4, 2026)

Score 6 of 12

Best for: Groups that want one vendor for phones, phone tree and basic call routing across many sites

Cloud phone system. NEXT Core $15 per user per month, Engage $25, Scale $75, billed annually, as published on Nov 2, 2026. Publishes that it implements a BAA and disables voicemail transcription and fax to email on HIPAA accounts. Also sells XBert, a separate AI employee that answers calls, texts and chats, $99 per month for 100 conversations and $1.50 per additional conversation, as published on Nov 2, 2026.

  • HIPAA 1/2
  • BAA 2/2
  • 24/7 0/1
  • Books 2/2
  • EHRs 0/2
  • Pricing 1/1
  • Medical only 0/1
  • Languages 0/1

From the vendor's own pages

Nextiva publishes that it implements a BAA and disables voicemail transcription, fax to email and mobile voicemail playback on HIPAA accounts, as published on Nov 2, 2026.
From nextiva.com, as published on Nov 2, 2026
Nextiva's AI receptionist, XBert, advertises booking with real-time calendar integration, confirmation texts and reschedule handling, priced at $99 per month for 100 interactions and $1.50 per conversation after that, with a HIPAA Compliant badge in its footer, as published on the same date.
From nextiva.com, as published on Nov 2, 2026
Generic AI receptionist. Publishes real-time calendar booking, confirmation texts and reschedule handling. $99 per month for 100 interactions, then $1.50 per conversation, as published on Nov 2, 2026. HIPAA Compliant badge; no BAA or EHR described.
From nextiva.com, as published on Nov 2, 2026

Business associate agreement note: Nextiva publishes that it implements a BAA and disables voicemail transcription, fax to email and mobile voicemail playback on HIPAA accounts, as published on Nov 2, 2026. (nextiva.com, Nov 2, 2026)

Business associate agreement note: Generic AI receptionist. Publishes real-time calendar booking, confirmation texts and reschedule handling. $99 per month for 100 interactions, then $1.50 per conversation, as published on Nov 2, 2026. HIPAA Compliant badge; no BAA or EHR described. (nextiva.com, Nov 2, 2026)

Compare every vendor on this list

Each cell is what the vendor's own pages state. “Not stated” means the pages we read did not address it. Where a vendor claims an integration count without naming systems, that claim is quoted in the cell.

Smith.ai Alternatives for Medical Practices in 2026
RankVendorTypeHIPAA complianceBusiness associate agreementCoverageBooks appointmentsNamed EHR integrationsPublished pricingHealthcare focusLanguagesScore
1MedReception AIAIVerified by a third partyYes, states it provides a BAA24/7Books appointmentsathenahealth, eClinicalWorks, ModMed, Tebra, Nextech, Office Ally, SimplePractice, Elation, Practice Fusion, Hint, Veracity by AllegianceMD, PatientNow, TELUS Med Access, TELUS PS Suite, Azalea Health, Amazing Charts, CharmHealth, TherapyNotes, Eye Cloud ProPublished, from $299 per monthnoteMedical onlyMultilingual (59 languages)12 of 12
2DoctorConnectAIStated by the vendorYes, states it provides a BAA24/7Books appointmentsAdvancedMD, Athena, eClinical Works, Epic, Greenway, Kareo, ModMed, NextGen, Office Ally, Practice FusionQuote onlyMedical onlyMultilingual (34 languages)10 of 12
3VoxyHealthAIStated by the vendorYes, states it provides a BAA24/7Books appointmentsathenahealth, Allscripts, Veradigm, NextGen Healthcare, Epic, Oracle Cerner, eClinicalWorksQuote onlyMedical onlyMultilingual (20+ languages)10 of 12
4EmitrrAIStated by the vendorYes, states it provides a BAA24/7Books appointmentsathenahealth, eClinicalWorks, DrChrono, Spry, Tebra, Dentrix, Eaglesoft, Kareo, OrthotracQuote onlyMulti-industryMultilingual (2 languages)9 of 12
5Luma HealthAIStated by the vendorYes, states it provides a BAAnotenot stated on the pages we read (as of 2026-11-02)noteBooks appointmentsEpic, athenahealth, eClinicalWorks, Oracle Health, MEDITECH, NextGen, Nextech, GreenwayQuote onlyMedical onlyMultilingual (2 languages)9 of 12
6Prosper AIAIStated by the vendorYes, states it provides a BAA24/7Books appointmentsathenahealth, ModMed, eClinicalWorksThe vendor states: “Prosper AI says its agents answer every patient call 24/7 and book, reschedule or cancel in the EHR, lists more than 80 integrations including athenahealth, ModMed and eClinicalWorks, and states it is HIPAA compliant with SOC 2 controls.”Quote onlyMedical onlynot stated on the pages we read (as of 2026-11-02)8 of 12
7SolvAIStated by the vendornot stated on the pages we read (as of 2026-11-04)note24/7Books appointmentsAllscripts, athena, Cerner, DrChrono, eClinicalWorks, Epic, Experity, NextGenQuote onlyMedical onlyMultilingual (80+ languages)8 of 12
8CallMyDocAI plus live agentsStated by the vendorYes, states it provides a BAAnot stated on the pages we read (as of 2026-11-02)Books appointmentsathenahealth, Altera TouchWorks, Veradigm Professional, eClinicalWorksQuote onlyMedical onlynot stated on the pages we read (as of 2026-11-02)7 of 12
9HyroAIStated by the vendorYes, states it provides a BAAnot stated on the pages we read (as of 2026-11-04)Books appointmentsEpic, Oracle Health, athenahealthQuote onlyMedical onlynot stated on the pages we read (as of 2026-11-04)7 of 12
10MAP CommunicationsLive agentsStated by the vendornot stated on the pages we read (as of 2026-11-02)note24/7Books appointmentsEpic, athenahealthPublished, from $49 per monthnoteMulti-industryMultilingual (2 languages)7 of 12
11ArteraAIStated by the vendornot stated on the pages we read (as of 2026-11-04)notenot stated on the pages we read (as of 2026-11-04)Books appointmentsEpic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway Health, NextGen Healthcare, ModMed, AdvancedMD, myAvatarQuote onlyMedical onlyMultilingual (30+ languages)7 of 12
12NextivaAIStated by the vendorYes, states it provides a BAAnotenot stated on the pages we read (as of 2026-11-02)Books appointmentsNone named on the pages we read (as of 2026-11-02)Published, from $99 per monthMulti-industrynot stated on the pages we read (as of 2026-11-02)6 of 12

Questions practices ask

What are the best Smith.ai alternatives for a medical practice?

MedReception AI ranks first with 12 of 12: HIPAA compliance verified by Compliancy Group, BAA included, 24/7 coverage, appointment booking, 19 named EHR integrations, published pricing from $299 per month, a medical-only focus and multilingual support (59 languages). DoctorConnect (10 of 12) and VoxyHealth (10 of 12) follow. Every point is answered from the vendor's own published pages, quoted under each entry with a source link and the date we read it.

How is this list ranked?

Each vendor is scored 0 to 12 on eight criteria answered from its own published pages: HIPAA compliance (stated by the vendor scores 1, verified by a third party scores 2), a business associate agreement (2), 24/7 coverage (1), appointment booking rather than message taking (2), named EHR integrations (1 to 4 named scores 1, 5 or more scores 2), published pricing (1), a medical-only focus (1) and multilingual support (1). Ties are broken by BAA, then published pricing, then the number of named EHR integrations, then vendor name. A criterion the vendor's pages do not address scores 0 and is shown as not stated. The full rubric is on the methodology page.

Which vendors on this list state they sign a BAA?

MedReception AI, DoctorConnect, VoxyHealth, Emitrr, Luma Health, Prosper AI, CallMyDoc, Hyro and Nextiva state on their own pages that they provide a BAA. The other 3 vendors do not state a BAA on the pages we read; ask for one in writing before signing.

Which vendors on this list publish a price?

MedReception AI (from $299 per month), MAP Communications (from $49 per month) and Nextiva (from $99 per month) publish a price on their own pages. The other 9 vendors quote by request or do not publish a price on the pages we read.

What does Smith.ai itself publish about HIPAA and pricing?

Its virtual receptionist FAQ states: "Smith.ai is not HIPAA-compliant, so we cannot handle calls that involve protected health information (PHI)." On pricing, as we read it on Nov 2, 2026: "AI receptionist: free tier of 25 calls, Pro $150 a month at $2.00 per call, Enterprise $500 a month at $1.67 per call. States it is not HIPAA-compliant and cannot handle PHI calls."

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By the AIPlayPark editorial team, part of MedReception AI

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