Vendor profile
MAP Communications: HIPAA, BAA, Booking, EHR Integrations and Pricing From Its Own Pages
- HIPAA 1/2
- BAA 0/2
- 24/7 1/1
- Books 2/2
- EHRs 1/2
- Pricing 1/1
- Medical only 0/1
- Languages 1/1
Best for: Low volume practices that want a 24/7 human service
Human receptionists, 24/7. $179 for 125 minutes to $649 for 500 a month, as published Nov 2, 2026. Calls its plans fully HIPAA compliant and HITRUST certified; its pricing and HIPAA pages do not mention a BAA.
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By the AIPlayPark editorial team, part of MedReception AI
What MAP Communications publishes, criterion by criterion
Every quote below is taken from mapcommunications.com on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| HIPAA compliance | Stated by the vendor | 1 of 2 | MAP Communications publishes HIPAA-compliant procedures and HITRUST certification. |
| Business associate agreement | not stated on the pages we read (as of 2026-11-02) | 0 of 2 | No statement found on the pages we read (as of Nov 2, 2026). Note: Human receptionists, 24/7. $179 for 125 minutes to $649 for 500 a month, as published Nov 2, 2026. Calls its plans fully HIPAA compliant and HITRUST certified; its pricing and HIPAA pages do not mention a BAA. (mapcommunications.com, Nov 2, 2026) |
| Coverage | 24/7 | 1 of 1 | Live U.S.-based agents 24/7, English and Spanish, HITRUST and SOC 2. $49 to $649 per month, $1.28 to $1.37 per additional minute (Nov 2, 2026). |
| Books appointments | Books appointments | 2 of 2 | MAP Communications describes its medical answering service as handling appointment scheduling and updates, lists Epic, athenahealth and TigerConnect among the systems it connects to, and states that its agents are United States based and HIPAA compliant, as published on Nov 2, 2026. |
| Named EHR integrations | Epic, athenahealth | 1 of 2 | MAP Communications describes its medical answering service as handling appointment scheduling and updates, lists Epic, athenahealth and TigerConnect among the systems it connects to, and states that its agents are United States based and HIPAA compliant, as published on Nov 2, 2026. |
| Published pricing | Published, from $49 per month | 1 of 1 | MAP Communications, as published on Nov 2, 2026, lists Pay As You Go at $49 per month with no included minutes and $1.37 per additional minute, Business at $179 for 125 minutes, Enterprise at $339 for 250 minutes and Premium at $649 for 500 minutes, with a free trial, no credit card required, and custom quotes for larger volumes. Note: MAP Communications, as published on Nov 2, 2026, lists Pay As You Go at $49 per month with no included minutes and $1.37 per additional minute, Business at $179 for 125 minutes, Enterprise at $339 for 250 minutes and Premium at $649 for 500 minutes, with a free trial, no credit card required, and custom quotes for larger volumes. (mapcommunications.com, Nov 2, 2026) Note: MAP Communications lists $179 a month for 125 minutes, $339 for 250 and $649 for 500. (mapcommunications.com, Nov 2, 2026) |
| Healthcare focus | Multi-industry | 0 of 1 | MAP Communications and Ambs Call Center are general answering services with medical programs that publish monthly minute bundles and answer around the clock. |
| Languages | Multilingual (2 languages) | 1 of 1 | Live U.S.-based agents 24/7, English and Spanish, HITRUST and SOC 2. $49 to $649 per month, $1.28 to $1.37 per additional minute (Nov 2, 2026). |
Not scored, shown for context
- Who answers
- Live agents
Human receptionists, 24/7. $179 for 125 minutes to $649 for 500 a month, as published Nov 2, 2026. Calls its plans fully HIPAA compliant and HITRUST certified; its pricing and HIPAA pages do not mention a BAA.
From mapcommunications.com, as published on Nov 2, 2026 - Lowest published monthly price
- $49 per month
MAP Communications, as published on Nov 2, 2026, lists Pay As You Go at $49 per month with no included minutes and $1.37 per additional minute, Business at $179 for 125 minutes, Enterprise at $339 for 250 minutes and Premium at $649 for 500 minutes, with a free trial, no credit card required, and custom quotes for larger volumes.
From mapcommunications.com, as published on Nov 2, 2026
Where MAP Communications appears
- Best Medical Answering Services in 2026: AI, Hybrid and Live Agents Compared (rank 1 of 7)
- Best After-Hours Answering Services for Medical Practices in 2026 (rank 9 of 22)
- Best Virtual Receptionist Services for Medical Offices in 2026 (Live and Hybrid) (rank 2 of 13)
- Best AI Receptionists for athenahealth Practices in 2026 (rank 10 of 15)
- Smith.ai Alternatives for Medical Practices in 2026 (rank 10 of 12)
- Ruby Alternatives for Medical Practices in 2026 (rank 10 of 12)
Alternatives to MAP Communications
Other live agents services, highest rubric score first.
- Ruby6 of 12
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- Magellan Solutions3 of 12
- notifyMD3 of 12
- TeleMed Inc.1 of 12
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By the AIPlayPark editorial team, part of MedReception AI