Vendor profile
Ruby: HIPAA, BAA, Booking, EHR Integrations and Pricing From Its Own Pages
Live agentsScore 6 of 12
- HIPAA 1/2
- BAA 2/2
- 24/7 1/1
- Books 0/2
- EHRs 0/2
- Pricing 1/1
- Medical only 0/1
- Languages 1/1
Best for: Practices that want a live human receptionist with a BAA on offer
Human receptionists, 24/7. $250 for 50 minutes to $1,725 for 500 a month, as published Nov 2, 2026. States it provides a BAA.
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By the AIPlayPark editorial team, part of MedReception AI
What Ruby publishes, criterion by criterion
Every quote below is taken from ruby.com on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| HIPAA compliance | Stated by the vendor | 1 of 2 | Ruby is a live virtual receptionist service with 24/7 coverage that lists doctors, dentists, chiropractors and solo practitioners among the businesses it serves, offers HIPAA-compliant service as an option, and answers in English and Spanish. |
| Business associate agreement | Yes, states it provides a BAA | 2 of 2 | Ruby provides a business associate agreement at no extra charge. |
| Coverage | 24/7 | 1 of 1 | Ruby is a live virtual receptionist service with 24/7 coverage that lists doctors, dentists, chiropractors and solo practitioners among the businesses it serves, offers HIPAA-compliant service as an option, and answers in English and Spanish. |
| Books appointments | Takes messages | 0 of 2 | Ruby describes its healthcare role as collecting intake information, answering non-medical questions and taking messages, 24/7/365, with 100 percent US-based receptionists. |
| Named EHR integrations | None named on the pages we read (as of 2026-11-02) | 0 of 2 | No statement found on the pages we read (as of Nov 2, 2026). |
| Published pricing | Published, from $250 per month | 1 of 1 | As published on Nov 2, 2026, Ruby lists plans from $250 a month for 50 receptionist minutes up to $1,725 for 500 minutes. |
| Healthcare focus | Multi-industry | 0 of 1 | It is not medical-specific, and its site describes general reception rather than on-call paging or physician escalation. |
| Languages | Multilingual (2 languages) | 1 of 1 | Ruby, as published on Nov 2, 2026, prices by the minute: $250 per month for 50 minutes, $395 for 100, $720 for 200 and $1,725 for 500, with 24/7 English and Spanish answering on every plan. |
Not scored, shown for context
- Who answers
- Live agents
Ruby states that a trained human receptionist, not a bot, speaks with your caller.
From ruby.com, as published on Nov 2, 2026 - Lowest published monthly price
- $250 per month
As published on Nov 2, 2026, Ruby lists plans from $250 a month for 50 receptionist minutes up to $1,725 for 500 minutes.
From ruby.com, as published on Nov 2, 2026
Where Ruby appears
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By the AIPlayPark editorial team, part of MedReception AI