Vendor profile
RingCentral: HIPAA, BAA, Booking, EHR Integrations and Pricing From Its Own Pages
- HIPAA 1/2
- BAA 2/2
- 24/7 0/1
- Books 2/2
- EHRs 0/2
- Pricing 1/1
- Medical only 0/1
- Languages 0/1
Best for: Practices already on RingEX that want an AI front door inside that phone system
Standalone 49 dollars a month with 100 minutes, then 50 cents a minute; 39 dollars a month when added to a RingEX Core plan at 30 dollars a month (as published on Nov 2, 2026). RingCentral's March 2026 HIPAA paper lists AI Receptionist among the services its BAA covers and says the BAA is available to its paying covered-entity customers.
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By the AIPlayPark editorial team, part of MedReception AI
What RingCentral publishes, criterion by criterion
Every quote below is taken from ringcentral.com on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| HIPAA compliance | Stated by the vendor | 1 of 2 | Core $20, Advanced $25 (lists connecting multiple sites), Ultra $35 per user per month billed annually, as published on Nov 2, 2026. Separate AI Receptionist add-on at $49 per month with 100 minutes included, listed as HIPAA compliant. RingCentral publishes that a BAA is available to paying Covered Entity customers and covers RingEX and the AI Receptionist (March 2026 document). Note: Core $20, Advanced $25 (lists connecting multiple sites), Ultra $35 per user per month billed annually, as published on Nov 2, 2026. Separate AI Receptionist add-on at $49 per month with 100 minutes included, listed as HIPAA compliant. RingCentral publishes that a BAA is available to paying Covered Entity customers and covers RingEX and the AI Receptionist (March 2026 document). (ringcentral.com, Nov 2, 2026) Note: Generic AI receptionist. Publishes booking and rescheduling through Google and Outlook calendars and SMS follow-ups. Add-on starting at $39, as published on Nov 2, 2026. No HIPAA or EHR statement on the product page. (ringcentral.com, Nov 2, 2026) |
| Business associate agreement | Yes, states it provides a BAA | 2 of 2 | RingCentral publishes that it makes a BAA available to paying Covered Entity customers, covering RingEX and its AI Receptionist, in its RingCentral and HIPAA document dated March 2026. Note: RingCentral publishes that it makes a BAA available to paying Covered Entity customers, covering RingEX and its AI Receptionist, in its RingCentral and HIPAA document dated March 2026. (assets.ringcentral.com, Nov 2, 2026) |
| Coverage | not stated on the pages we read (as of 2026-11-02) | 0 of 1 | No statement found on the pages we read (as of Nov 2, 2026). |
| Books appointments | Books appointments | 2 of 2 | RingCentral's AI Receptionist page says it can book and reschedule appointments by connecting to your calendar system and names Google and Outlook calendars, and its pricing page lists it as an add-on starting at $39, as published on Nov 2, 2026. |
| Named EHR integrations | None named on the pages we read (as of 2026-11-02) | 0 of 2 | No statement found on the pages we read (as of Nov 2, 2026). |
| Published pricing | Published, from $49 per month | 1 of 1 | Standalone 49 dollars a month with 100 minutes, then 50 cents a minute; 39 dollars a month when added to a RingEX Core plan at 30 dollars a month (as published on Nov 2, 2026). RingCentral's March 2026 HIPAA paper lists AI Receptionist among the services its BAA covers and says the BAA is available to its paying covered-entity customers. Note: Standalone 49 dollars a month with 100 minutes, then 50 cents a minute; 39 dollars a month when added to a RingEX Core plan at 30 dollars a month (as published on Nov 2, 2026). RingCentral's March 2026 HIPAA paper lists AI Receptionist among the services its BAA covers and says the BAA is available to its paying covered-entity customers. (ringcentral.com, Nov 2, 2026) |
| Healthcare focus | Multi-industry | 0 of 1 | Generic AI receptionist. Publishes booking and rescheduling through Google and Outlook calendars and SMS follow-ups. Add-on starting at $39, as published on Nov 2, 2026. No HIPAA or EHR statement on the product page. |
| Languages | not stated on the pages we read (as of 2026-11-02) | 0 of 1 | No statement found on the pages we read (as of Nov 2, 2026). |
Not scored, shown for context
- Who answers
- AI
Generic AI receptionist. Publishes booking and rescheduling through Google and Outlook calendars and SMS follow-ups. Add-on starting at $39, as published on Nov 2, 2026. No HIPAA or EHR statement on the product page.
From ringcentral.com, as published on Nov 2, 2026 - Lowest published monthly price
- $49 per month
Standalone 49 dollars a month with 100 minutes, then 50 cents a minute; 39 dollars a month when added to a RingEX Core plan at 30 dollars a month (as published on Nov 2, 2026). RingCentral's March 2026 HIPAA paper lists AI Receptionist among the services its BAA covers and says the BAA is available to its paying covered-entity customers.
From ringcentral.com, as published on Nov 2, 2026
Where RingCentral appears
- Best AI Medical Receptionists in 2026, Ranked by a Published Rubric (rank 11 of 22)
- Best Medical Answering Services in 2026: AI, Hybrid and Live Agents Compared (rank 11 of 22)
- Best After-Hours Answering Services for Medical Practices in 2026 (rank 11 of 22)
- Best AI Patient Scheduling Software in 2026, Ranked (rank 12 of 18)
- Which AI Receptionists Sign a BAA? HIPAA Statements From Each Vendor's Own Pages (rank 12 of 28)
- Best AI Receptionists for Small Practices in 2026 (Published Pricing Only) (rank 3 of 13)
- Best AI Receptionists for Small Businesses in 2026 (Any Industry) (rank 3 of 10)
- Weave Alternatives for Medical and Dental Practices in 2026 (rank 12 of 12)
Alternatives to RingCentral
Other AI services, highest rubric score first.
- MedReception AI12 of 12
- DoctorConnect10 of 12
- VoxyHealth10 of 12
- Emitrr9 of 12
- Luma Health9 of 12
- Prosper AI8 of 12
Voice agents rubric
RingCentral on the voice agents rubric: 11 of 12
- Pricing 1/1
- Trial 1/1
- Inbound 1/1
- Outbound 0/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 1/1
- Security 1/1
- Channels 1/1
Scoring note: Starting price uses the standalone $49; the $39 figure requires a RingEX plan. Outbound: not stated on the pages read. Trial length is not stated on the AI Receptionist pricing page. ringcentral.com/integrations.html returns 404 and the AIR datasheet PDF exceeded the fetch size limit.
Every quote below is taken from ringcentral.com on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| Published pricing | Published, from $49 per month | 1 of 1 | RingCentral's AI Receptionist pricing page lists the standalone product at $49 a month with 100 minutes included and $0.50 per minute beyond that, or $39 a month when added to a RingEX Core plan at $30 a month, as published on Nov 5, 2026. |
| Free trial or free tier | Free trial or free tier stated | 1 of 1 | RingCentral's AI Receptionist pricing page carries a "Try free" button without stating the trial length. |
| Answers inbound calls | Answers inbound calls | 1 of 1 | RingCentral's AI Receptionist page says "It serves as the intelligent front desk for inbound calls, helping businesses answer every call, understand why callers are calling, and take action without relying on traditional phone trees or voicemail." |
| Places outbound calls | not stated on the pages we read (as of 2026-11-05) | 0 of 1 | No statement found on the pages we read (as of Nov 5, 2026). |
| Books appointments | Books appointments | 1 of 1 | RingCentral's AI Receptionist page says it "can book and reschedule appointments by connecting to your calendar system", syncs with Google and Outlook calendars and sends appointment confirmation texts to callers. |
| Named integrations | Google, Outlook, Calendly, Salesforce, Zoho, HubSpot, WhatsApp, Shopify | 2 of 2 | RingCentral's AI Receptionist pricing page lists calendar connections to Google, Outlook and Calendly, CRM connections to Salesforce, Zoho and HubSpot, messaging through WhatsApp and ecommerce through Shopify, and says the product works with any business phone system. |
| Handoff to a person | Transfers or escalates to a person | 1 of 1 | RingCentral's AI Receptionist page says the agent can "hand off complex issues to your team, complete with a call summary." |
| Languages | Multilingual (6 languages) | 1 of 1 | RingCentral's AI Receptionist page says it "supports multiple languages, including English, Spanish, French, Italian, German, Portuguese, with more coming soon, and can switch languages mid-conversation." |
| Coverage | 24/7 | 1 of 1 | RingCentral's AI Receptionist pricing page lists "24/7 call handling with intelligent routing". |
| Security statement | Stated on its own pages | 1 of 1 | RingCentral's AI Receptionist pricing page describes the product as "HIPAA & SOC2 compliant". |
| Channels | Voice plus SMS, chat or email | 1 of 1 | RingCentral's AI Receptionist page says "Your AI Receptionist now answers text messages." with 24/7 automated responses and appointment booking through text. |
Not scored, shown for context
- Kind of product
- Finished service
RingCentral's AI Receptionist page says "With auto-create setup, you can simply enter your business website and an AI Receptionist is automatically created with a pre-filled configuration."
From ringcentral.com, as published on Nov 5, 2026 - Lowest published monthly price
- $49 per month
RingCentral's AI Receptionist pricing page lists the standalone product at $49 a month with 100 minutes included and $0.50 per minute beyond that, or $39 a month when added to a RingEX Core plan at $30 a month, as published on Nov 5, 2026.
From ringcentral.com, as published on Nov 5, 2026
Where RingCentral appears in the voice agent rankings
- Best AI Voice Agents for Business in 2026, Ranked by a Published Rubric (rank 6 of 15)
- Best AI Phone Answering Services for Small Businesses in 2026 (Published Pricing Only) (rank 8 of 13)
- AI Voice Agents With a Free Trial or Free Tier in 2026 (rank 15 of 19)
- What Each AI Voice Agent States About SOC 2, HIPAA, GDPR and ISO 27001 (rank 15 of 25)
- Best Multilingual AI Voice Agents in 2026 (rank 15 of 26)
- AI Voice Agents That Name Their CRM and Calendar Integrations (rank 15 of 25)
- Goodcall Alternatives in 2026: AI Phone Answering Services Compared on a Published Rubric (rank 8 of 12)
- Smith.ai Alternatives for Small Businesses in 2026: AI Phone Answering Compared on a Published Rubric (rank 7 of 12)
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By the AIPlayPark editorial team, part of MedReception AI