Vendor profile
Retell AI: HIPAA, BAA, Booking, EHR Integrations and Pricing From Its Own Pages
AIScore 4 of 12
- HIPAA 1/2
- BAA 2/2
- 24/7 0/1
- Books 0/2
- EHRs 0/2
- Pricing 1/1
- Medical only 0/1
- Languages 0/1
Best for: Groups with developers who want to build and own a custom voice agent
A developer platform, not a finished service. $0.07 to $0.31 per minute; states HIPAA compliance; BAA on its Enterprise plan (Nov 2, 2026). Your team writes the triage logic.
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By the AIPlayPark editorial team, part of MedReception AI
What Retell AI publishes, criterion by criterion
Every quote below is taken from retellai.com on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| HIPAA compliance | Stated by the vendor | 1 of 2 | Of the other vendors here, Freed and Retell state HIPAA compliance and Retell offers a BAA on its Enterprise plan, as published on Nov 2, 2026. |
| Business associate agreement | Yes, states it provides a BAA | 2 of 2 | Retell AI lists HIPAA and BAA and offers a custom BAA on enterprise plans. Note: A developer platform, not a finished service. $0.07 to $0.31 per minute; states HIPAA compliance; BAA on its Enterprise plan (Nov 2, 2026). Your team writes the triage logic. (retellai.com, Nov 2, 2026) |
| Coverage | not stated on the pages we read (as of 2026-11-02) | 0 of 1 | No statement found on the pages we read (as of Nov 2, 2026). |
| Books appointments | not stated on the pages we read (as of 2026-11-02) | 0 of 2 | No statement found on the pages we read (as of Nov 2, 2026). |
| Named EHR integrations | None named on the pages we read (as of 2026-11-02) | 0 of 2 | No statement found on the pages we read (as of Nov 2, 2026). |
| Published pricing | Published | 1 of 1 | It describes itself as a way to build, deploy and manage AI voice agents through APIs, SDKs and a visual canvas, priced at $0.07 to $0.31 per minute pay-as-you-go as published on Nov 2, 2026. |
| Healthcare focus | not stated on the pages we read (as of 2026-11-02) | 0 of 1 | No statement found on the pages we read (as of Nov 2, 2026). |
| Languages | not stated on the pages we read (as of 2026-11-02) | 0 of 1 | No statement found on the pages we read (as of Nov 2, 2026). |
Not scored, shown for context
- Lowest published monthly price
- Published, but not as a monthly dollar figure
Where Retell AI appears
- Best AI Medical Receptionists in 2026, Ranked by a Published Rubric (rank 17 of 22)
- Best Medical Answering Services in 2026: AI, Hybrid and Live Agents Compared (rank 17 of 22)
- Which AI Receptionists Sign a BAA? HIPAA Statements From Each Vendor's Own Pages (rank 19 of 28)
- Best AI Receptionists for Small Practices in 2026 (Published Pricing Only) (rank 6 of 13)
- Best AI Receptionists for Small Businesses in 2026 (Any Industry) (rank 5 of 10)
- Best AI Receptionists for Multi-Location Practices and Groups in 2026 (rank 13 of 16)
Alternatives to Retell AI
Other AI services, highest rubric score first.
- MedReception AI12 of 12
- DoctorConnect10 of 12
- VoxyHealth10 of 12
- Emitrr9 of 12
- Luma Health9 of 12
- Prosper AI8 of 12
Voice agents rubric
Retell AI on the voice agents rubric: 12 of 12
PlatformScore 12 of 12
- Pricing 1/1
- Trial 1/1
- Inbound 1/1
- Outbound 1/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 1/1
- Security 1/1
- Channels 1/1
Scoring note: starting_price_usd is null: only per-minute rates and small monthly add-ons are published. Compliance wording differs by page: homepage says fully compliant with HIPAA, pricing page says HIPAA-ready. retellai.com/trust-center and /security return 404; trust.retellai.com is script-rendered.
Every quote below is taken from retellai.com on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| Published pricing | Published | 1 of 1 | Retell AI's pricing page lists pay-as-you-go voice agents at $0.07 to $0.31 per minute, chat agents from $0.002 per message, phone numbers at $2.00 a month and additional concurrency at $8.00 per concurrent call a month, with Enterprise at custom pricing, as published on Nov 5, 2026. |
| Free trial or free tier | Free trial or free tier stated | 1 of 1 | Retell AI's pricing page says "Go live in minutes with $10 in free credits." as published on Nov 5, 2026. |
| Answers inbound calls | Answers inbound calls | 1 of 1 | Retell AI's homepage says "Deploy your agent in minutes for inbound calls". |
| Places outbound calls | Places outbound calls | 1 of 1 | Retell AI's homepage says "Run outbound campaigns without stitching together another dialer". |
| Books appointments | Books appointments | 1 of 1 | Retell AI's healthcare page says "Patients book, reschedule, and cancel in the same call." |
| Named integrations | Twilio, Vonage, Five9, Telnyx, Talkdesk, AmazonConnect, Ring Central, HubSpot, Zoho CRM, Salesforce, Microsoft Dynamics 365, Pipedrive, Calendly, Cal.com, Zapier, Make, n8n, Jane App, Dentrix, OpenDental, Epic, eClinical, Zendesk, Freshdesk, Go High Level, Google Workspace, Shopify, WhatsApp, Intercom, ServiceTitan, Stripe, Quickbooks | 2 of 2 | Retell AI's integrations page names Twilio, Vonage, Five9, Telnyx, Talkdesk, AmazonConnect, Ring Central, HubSpot, Zoho CRM, Salesforce, Microsoft Dynamics 365, Pipedrive, Calendly, Cal.com, Zapier, Make, n8n, Jane App, Dentrix, OpenDental, Epic, eClinical, Zendesk, Freshdesk, Go High Level, Google Workspace, Shopify, WhatsApp, Intercom, ServiceTitan, Stripe and Quickbooks among its integrations. |
| Handoff to a person | Transfers or escalates to a person | 1 of 1 | Retell AI's homepage says "Transfer to a human mid-call when a conversation needs one". |
| Languages | Multilingual (55+ languages) | 1 of 1 | Retell AI's multilingual page headline reads "Built to Support 55+ Languages". |
| Coverage | 24/7 | 1 of 1 | Retell AI's homepage lists "calls answered 24/7" among the benefits of its voice agents. |
| Security statement | Stated on its own pages | 1 of 1 | Retell AI's homepage says "Fully compliant with HIPAA, SOC2 Type II, GDPR and ISO 27001." |
| Channels | Voice plus SMS, chat or email | 1 of 1 | Retell AI's homepage describes "reliable, compliant text messaging workflows" and "AI-powered conversations across web and in-app chat experiences" alongside its voice agents. |
Not scored, shown for context
- Kind of product
- Platform
Retell AI's homepage says "Build, deploy, and manage next-generation AI voice agents that sound human, execute tasks, and scale effortlessly."
From retellai.com, as published on Nov 5, 2026 - Lowest published monthly price
- Published, but not as a monthly dollar figure
Where Retell AI appears in the voice agent rankings
- Best AI Voice Agents for Business in 2026, Ranked by a Published Rubric (rank 2 of 11)
- Best AI Voice Agent Platforms for Building Your Own Agent in 2026 (rank 2 of 11)
- Which AI Voice Agents Place Outbound Calls? From Each Vendor's Own Pages (rank 2 of 19)
- AI Voice Agents With a Free Trial or Free Tier in 2026 (rank 2 of 19)
- What Each AI Voice Agent States About SOC 2, HIPAA, GDPR and ISO 27001 (rank 2 of 25)
- Best Multilingual AI Voice Agents in 2026 (rank 2 of 26)
- AI Voice Agents That Name Their CRM and Calendar Integrations (rank 2 of 25)
- Bland AI Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 2 of 10)
- Vapi Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 2 of 10)
- Synthflow Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 2 of 10)
Alternatives to Retell AI on this rubric
Other platform vendors in the voice agents table, highest rubric score first.
- PolyAI12 of 12
- Lindy12 of 12
- Talkdesk Autopilot12 of 12
- ElevenLabs Conversational AI12 of 12
- Thoughtly12 of 12
- Bland AI12 of 12
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By the AIPlayPark editorial team, part of MedReception AI