Vendor profile
Talkdesk Autopilot: Pricing, Trial, Integrations, Handoff and Security From Its Own Pages
PlatformScore 12 of 12
- Pricing 1/1
- Trial 1/1
- Inbound 1/1
- Outbound 1/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 1/1
- Security 1/1
- Channels 1/1
Best for: Contact centers already on Talkdesk that want an agentic AI agent across voice and digital
Contact center platform with the Autopilot AI agent. Platform seats from $85 per user per month; Autopilot itself has no published price, as published on Nov 5, 2026. Lists SOC 2, PCI DSS, ISO 27001, GDPR and HIPAA among its certifications (Nov 5, 2026).
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By the AIPlayPark editorial team, part of MedReception AI
Voice agents rubric
What Talkdesk Autopilot publishes, criterion by criterion
PlatformScore 12 of 12
- Pricing 1/1
- Trial 1/1
- Inbound 1/1
- Outbound 1/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 1/1
- Security 1/1
- Channels 1/1
Scoring note: Pricing is published for the platform seats; starting_price_usd is null because Autopilot appears in no plan's included list and has no price. Outbound comes from the platform's proactive outbound product, which the Autopilot page links to as Agentic Outbound. The $100 Express credit is not stated to include Autopilot.
Every quote below is taken from talkdesk.com on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| Published pricing | Published | 1 of 1 | Talkdesk's pricing page lists Digital Essentials at $85, Voice Essentials at $105, Elite at $165 and Industry Experience Clouds at $225 per user per month, and describes Autopilot without a price, as published on Nov 5, 2026. |
| Free trial or free tier | Free trial or free tier stated | 1 of 1 | Talkdesk's pricing page says Talkdesk Express "Includes 25 licenses and $100 in free credit, for businesses under 50 employees." with no commitment or contract required, as published on Nov 5, 2026. |
| Answers inbound calls | Answers inbound calls | 1 of 1 | Talkdesk's Autopilot page says "Talkdesk Autopilot can deflect those inbound calls, automating instant answers to customer questions." |
| Places outbound calls | Places outbound calls | 1 of 1 | Talkdesk's proactive outbound engagement page says "Automate high-volume outbound journeys across voice, SMS and email to support revenue recovery, service notifications, onboarding, follow-up, and other proactive engagement use cases." |
| Books appointments | Books appointments | 1 of 1 | Talkdesk's healthcare page says its AI agents "answer questions, manage appointments and tasks, and operate 24/7". |
| Named integrations | Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, ServiceNow, Microsoft Teams, Slack, Zoom, Pipedrive, Zoho, Keap, Freshdesk, Freshservice, Help Scout, Intercom, Kustomer, LiveChat, Epic, Oracle Cerner, Athenahealth, Front, Google Contacts, Outreach, Shopify, BigCommerce, SAP, Oracle Service Cloud, Pega, Verint, Workato | 2 of 2 | Talkdesk's integrations page names Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, ServiceNow, Microsoft Teams, Slack, Zoom, Pipedrive, Zoho, Keap, Freshdesk, Freshservice, Help Scout, Intercom, Kustomer, LiveChat, Epic, Oracle Cerner, Athenahealth, Front, Google Contacts, Outreach, Shopify, BigCommerce, SAP, Oracle Service Cloud, Pega, Verint and Workato among "60+ contact center software integrations". |
| Handoff to a person | Transfers or escalates to a person | 1 of 1 | Talkdesk's Autopilot page says "And if human expertise is required, Autopilot recognizes the need and can intelligently transfer the customer and context to the right agent." |
| Languages | Multilingual (59+ languages) | 1 of 1 | Talkdesk's Autopilot page says "Support natural conversations in 59+ languages, with AI Agents trained to process accents, slang, and idioms." |
| Coverage | 24/7 | 1 of 1 | Talkdesk's healthcare page says its AI agents "answer questions, manage appointments and tasks, and operate 24/7". |
| Security statement | Stated on its own pages | 1 of 1 | Talkdesk's certifications page lists SOC 2, SOC 3, PCI DSS, ISO 27001, ISO 27017, ISO 27018, ISO 22301, ISO 27701, ISO 42001, GDPR, HIPAA, FedRAMP and CSA STAR among its certifications and standards. |
| Channels | Voice plus SMS, chat or email | 1 of 1 | Talkdesk's Autopilot page says "Interactive chat and SMS allow your customers to seek support on their own terms." alongside voice. |
Not scored, shown for context
- Kind of product
- Platform
Talkdesk's Autopilot page says "Powerful no-code tools put you in control. Monitor AI behavior, fine-tune outputs, and set guardrails that protect your brand."
From talkdesk.com, as published on Nov 5, 2026 - Lowest published monthly price
- Published, but not as a monthly dollar figure
Where Talkdesk Autopilot appears in the voice agent rankings
- Best AI Voice Agents for Business in 2026, Ranked by a Published Rubric (rank 4 of 11)
- Best AI Voice Agent Platforms for Building Your Own Agent in 2026 (rank 4 of 11)
- Which AI Voice Agents Place Outbound Calls? From Each Vendor's Own Pages (rank 4 of 19)
- AI Voice Agents With a Free Trial or Free Tier in 2026 (rank 4 of 19)
- What Each AI Voice Agent States About SOC 2, HIPAA, GDPR and ISO 27001 (rank 4 of 25)
- Best Multilingual AI Voice Agents in 2026 (rank 4 of 26)
- AI Voice Agents That Name Their CRM and Calendar Integrations (rank 4 of 25)
- Retell AI Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 3 of 10)
- Bland AI Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 4 of 10)
- Vapi Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 4 of 10)
- Synthflow Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 4 of 10)
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By the AIPlayPark editorial team, part of MedReception AI