Vendor profile
PolyAI: Pricing, Trial, Integrations, Handoff and Security From Its Own Pages
PlatformScore 12 of 12
- Pricing 1/1
- Trial 1/1
- Inbound 1/1
- Outbound 1/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 1/1
- Security 1/1
- Channels 1/1
Best for: Enterprises and contact centers that want voice agents built with vendor engineers
Enterprise agentic dialog platform. API at 2 cents per connected minute with $100 in free credit, platform by demo, no monthly plan price, as published on Nov 5, 2026. States SOC 2 Type 2, ISO 27001, PCI DSS, GDPR and HIPAA (Nov 5, 2026).
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By the AIPlayPark editorial team, part of MedReception AI
Voice agents rubric
What PolyAI publishes, criterion by criterion
PlatformScore 12 of 12
- Pricing 1/1
- Trial 1/1
- Inbound 1/1
- Outbound 1/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 1/1
- Security 1/1
- Channels 1/1
Scoring note: Pricing is published only as a per-minute API rate, so starting_price_usd is null. Language count differs by page (75 on agent studio, 45 on the Wren page); 75 recorded with both facts kept.
Every quote below is taken from poly.ai on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| Published pricing | Published | 1 of 1 | PolyAI's pricing page lists its Dialog-RSN-1 API at 2 cents per connected minute, billed per second with 10 concurrent calls included, and offers the full Agentic Dialog Platform through a Book a demo button with no monthly plan price, as published on Nov 5, 2026. |
| Free trial or free tier | Free trial or free tier stated | 1 of 1 | PolyAI's homepage says "New accounts get $100 in free credit for a limited time." as published on Nov 5, 2026. |
| Answers inbound calls | Answers inbound calls | 1 of 1 | PolyAI's booking and reservations page says "Answer every call 24/7 and free your staff to focus on the customers in front of them." |
| Places outbound calls | Places outbound calls | 1 of 1 | PolyAI's healthcare page describes outbound reminders that "Confirm upcoming appointments and pickups by voice or SMS, and rebook on the same call." |
| Books appointments | Books appointments | 1 of 1 | PolyAI's healthcare page says "Book, reschedule, and cancel across providers and locations, synced to your scheduling system." |
| Named integrations | 3CX, Amazon Connect, Avaya, Cisco, Dialpad, Five9, Genesys, GoTo, Mitel, Nice, RingCentral, Talkdesk, Twilio, Vonage, Zendesk Talk, Freshdesk, Gladly, HubSpot, Microsoft Dynamics, Salesforce, ServiceNow, Zendesk, Confluence, Google Workspace, Microsoft 365, Notion, Slack, Zoom, athenaONE, Dentrix, Epic, Nexhealth, OpenTable, SevenRooms, Stripe | 2 of 2 | PolyAI's integrations page names 3CX, Amazon Connect, Avaya, Cisco, Dialpad, Five9, Genesys, GoTo, Mitel, Nice, RingCentral, Talkdesk, Twilio, Vonage, Zendesk Talk, Freshdesk, Gladly, HubSpot, Microsoft Dynamics, Salesforce, ServiceNow, Zendesk, Confluence, Google Workspace, Microsoft 365, Notion, Slack, Zoom, athenaONE, Dentrix, Epic, Nexhealth, OpenTable, SevenRooms and Stripe, and says 130+ integrations are available. |
| Handoff to a person | Transfers or escalates to a person | 1 of 1 | PolyAI's call routing page says agents "Take down essential information ask clarifying questions and hand everything over to your people". |
| Languages | Multilingual (75 languages) | 1 of 1 | PolyAI's agent studio page says "75 languages spoken with native-speaker quality". |
| Coverage | 24/7 | 1 of 1 | PolyAI's call routing page says "100% calls answered, 24/7 365". |
| Security statement | Stated on its own pages | 1 of 1 | PolyAI's security page displays badges for SOC2 Type 2, PCI DSS, GDPR and HIPAA and describes the company as "ISO 27001-certified". |
| Channels | Voice plus SMS, chat or email | 1 of 1 | PolyAI's homepage lists "voice, SMS, WhatsApp, mobile app, web chat, email and in-app voice" as channels. |
Not scored, shown for context
- Kind of product
- Platform
PolyAI's agent studio page says "Build dialog agents at the speed of thought." and "One platform, that adapts to every type of builder."
From poly.ai, as published on Nov 5, 2026 - Lowest published monthly price
- Published, but not as a monthly dollar figure
Where PolyAI appears in the voice agent rankings
- Best AI Voice Agents for Business in 2026, Ranked by a Published Rubric (rank 1 of 11)
- Best AI Voice Agent Platforms for Building Your Own Agent in 2026 (rank 1 of 11)
- Which AI Voice Agents Place Outbound Calls? From Each Vendor's Own Pages (rank 1 of 19)
- AI Voice Agents With a Free Trial or Free Tier in 2026 (rank 1 of 19)
- What Each AI Voice Agent States About SOC 2, HIPAA, GDPR and ISO 27001 (rank 1 of 25)
- Best Multilingual AI Voice Agents in 2026 (rank 1 of 26)
- AI Voice Agents That Name Their CRM and Calendar Integrations (rank 1 of 25)
- Retell AI Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 1 of 10)
- Bland AI Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 1 of 10)
- Vapi Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 1 of 10)
- Synthflow Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 1 of 10)
Alternatives to PolyAI on this rubric
Other platform vendors in the voice agents table, highest rubric score first.
- Retell AI12 of 12
- Lindy12 of 12
- Talkdesk Autopilot12 of 12
- ElevenLabs Conversational AI12 of 12
- Thoughtly12 of 12
- Bland AI12 of 12
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By the AIPlayPark editorial team, part of MedReception AI