Vendor profile
Fin by Intercom: Pricing, Trial, Integrations, Handoff and Security From Its Own Pages
- Pricing 0/1
- Trial 1/1
- Inbound 1/1
- Outbound 0/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 1/1
- Security 1/1
- Channels 1/1
Best for: Support teams on Intercom or another helpdesk that want one AI agent including voice
AI customer service agent with a voice product. Fin Voice has custom pricing through sales; chat and email Fin is $0.99 per outcome, as published on Nov 5, 2026. States SOC 2 Type II, HIPAA, ISO 27001, ISO 42001 certification and GDPR compliance (Nov 5, 2026).
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By the AIPlayPark editorial team, part of MedReception AI
Voice agents rubric
What Fin by Intercom publishes, criterion by criterion
- Pricing 0/1
- Trial 1/1
- Inbound 1/1
- Outbound 0/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 1/1
- Security 1/1
- Channels 1/1
Scoring note: Pricing is 'quote' for Fin Voice specifically, which the vendor sells only through sales; the $0.99 per outcome and $19 per seat figures cover chat and email Fin and are kept as facts. Outbound: the voice page shows an Outbound label and follow-up SMS but no sentence stating Fin places calls. The 14-day trial is not stated to include Fin Voice. intercom.com/fin redirects to fin.ai.
Every quote below is taken from fin.ai on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| Published pricing | Quote only | 0 of 1 | Fin's pricing page says "Fin Voice is offered on a custom pricing plan. It's currently available to select customers working directly with our sales team." |
| Free trial or free tier | Free trial or free tier stated | 1 of 1 | Fin's pricing page says "Free trials require no credit card to sign up." and that during the 14-day trial you have unlimited access to Fin outcomes. |
| Answers inbound calls | Answers inbound calls | 1 of 1 | Fin's voice page says "Fin answers calls instantly, eliminating wait times and phone menus." |
| Places outbound calls | not stated on the pages we read (as of 2026-11-05) | 0 of 1 | No statement found on the pages we read (as of Nov 5, 2026). |
| Books appointments | Books appointments | 1 of 1 | Fin's voice page lists booking an appointment among the actions Fin Voice takes, alongside verifying an identity and processing a refund. |
| Named integrations | Twilio, Genesys, RingCentral, Five9, 8x8, Aircall, Mitel, Intercom, Zendesk, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Shopify, Stripe, Jira, Notion, Airtable, Cal.com, Gmail, Outlook, WhatsApp, Slack, QuickBooks, Zapier | 2 of 2 | Fin's voice page says "Fin Voice works with your existing telephony setup and all major providers" including Twilio, Genesys, RingCentral, Five9, 8x8, Aircall and Mitel, and its integrations page names Intercom, Zendesk, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Shopify, Stripe, Jira, Notion, Airtable, Cal.com, Gmail, Outlook, WhatsApp, Slack, QuickBooks and Zapier among 50+ connectors. |
| Handoff to a person | Transfers or escalates to a person | 1 of 1 | Fin's voice page says "Using your knowledge base, Fin Voice provides accurate, contextual answers 24/7 and seamlessly passes calls to a human agent when needed." |
| Languages | Multilingual (30 languages) | 1 of 1 | Fin's voice page lists "30-language support" as a Fin Voice feature. |
| Coverage | 24/7 | 1 of 1 | Fin's voice page says "Using your knowledge base, Fin Voice provides accurate, contextual answers 24/7 and seamlessly passes calls to a human agent when needed." |
| Security statement | Stated on its own pages | 1 of 1 | Intercom's security page says "Intercom and Fin hold SOC 2 Type II and HIPAA compliance along with ISO 27001, ISO 27018, ISO 27701, and ISO 42001 certification, and Fin AI Agent is also AIUC-1 certified (the industry standard for AI agent security). We also comply with GDPR and CCPA." |
| Channels | Voice plus SMS, chat or email | 1 of 1 | Fin's homepage says "Fin meets customers where they are, by working natively across all channels, including Voice, Chat, email, Slack, social, and many more." |
Not scored, shown for context
- Kind of product
- Finished service
Fin's pricing page says "Fin AI Agent works seamlessly with any helpdesk, including Salesforce, HubSpot, and more." and "Set up in under an hour".
From fin.ai, as published on Nov 5, 2026 - Lowest published monthly price
- Not published on the pages we read (as of Nov 5, 2026)
Where Fin by Intercom appears in the voice agent rankings
- Best AI Voice Agents for Business in 2026, Ranked by a Published Rubric (rank 10 of 15)
- AI Voice Agents With a Free Trial or Free Tier in 2026 (rank 18 of 19)
- What Each AI Voice Agent States About SOC 2, HIPAA, GDPR and ISO 27001 (rank 20 of 25)
- Best Multilingual AI Voice Agents in 2026 (rank 21 of 26)
- AI Voice Agents That Name Their CRM and Calendar Integrations (rank 21 of 25)
- Goodcall Alternatives in 2026: AI Phone Answering Services Compared on a Published Rubric (rank 12 of 12)
- Smith.ai Alternatives for Small Businesses in 2026: AI Phone Answering Compared on a Published Rubric (rank 11 of 12)
Alternatives to Fin by Intercom on this rubric
Other finished service vendors in the voice agents table, highest rubric score first.
- My AI Front Desk12 of 12
- Dialzara12 of 12
- Allo11 of 12
- CloudTalk11 of 12
- Nextiva11 of 12
- RingCentral11 of 12
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By the AIPlayPark editorial team, part of MedReception AI