Vendor profile
Decagon: Pricing, Trial, Integrations, Handoff and Security From Its Own Pages
PlatformScore 9 of 12
- Pricing 0/1
- Trial 0/1
- Inbound 1/1
- Outbound 1/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 0/1
- Security 1/1
- Channels 1/1
Best for: Large enterprises that want concierge-style AI agents across voice, chat and email
Enterprise conversational AI platform with a voice product. No public pricing, as published on Nov 5, 2026. Security page lists SOC 2 Type II, GDPR, HIPAA, ISO 27001 and PCI DSS (Nov 5, 2026).
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By the AIPlayPark editorial team, part of MedReception AI
Voice agents rubric
What Decagon publishes, criterion by criterion
PlatformScore 9 of 12
- Pricing 0/1
- Trial 0/1
- Inbound 1/1
- Outbound 1/1
- Books 1/1
- Integrations 2/2
- Handoff 1/1
- Languages 1/1
- 24/7 0/1
- Security 1/1
- Channels 1/1
Scoring note: Coverage is unknown: the pages say always-on and 24/7 monitoring, not 24/7 call answering. The security page lists frameworks without the words compliant or certified next to them, and spells ISO 27001:2002 and PCI DS 4.0.1 as quoted. trust.decagon.ai is script-rendered.
Every quote below is taken from decagon.ai on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.
| Criterion | What the pages state | Points | Quote, source and date |
|---|---|---|---|
| Published pricing | Quote only | 0 of 1 | Decagon's homepage and demo page offer "Get a demo" and "Contact Sales", no dollar figure appears on any Decagon page read on Nov 5, 2026, and its /pricing URL returns 404. |
| Free trial or free tier | None stated on the pricing pages we read | 0 of 1 | Decagon's pages read on Nov 5, 2026 offer only a demo and state no free trial or free tier. |
| Answers inbound calls | Answers inbound calls | 1 of 1 | Decagon's integrations page says "Route inbound calls to your AI agent with seamless transfers to human agents when escalation is required." |
| Places outbound calls | Places outbound calls | 1 of 1 | Decagon's voice page says "Unlock proactive engagement by initiating outbound calls for sales, support, and customer updates." |
| Books appointments | Books appointments | 1 of 1 | Decagon's healthcare page says "Streamline patient access with automated scheduling, instant eligibility verification, and coverage explanations." |
| Named integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine, Genesys, Five9, AWS Connect, Talkdesk, Salesforce Health Cloud, Microsoft Dynamics | 2 of 2 | Decagon's integrations page names Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral and Zendesk Sunshine, and its healthcare page adds Genesys, Five9, AWS Connect, Talkdesk, Salesforce Health Cloud and Microsoft Dynamics. |
| Handoff to a person | Transfers or escalates to a person | 1 of 1 | Decagon's voice page says "Seamlessly transfer calls to human agents with a concise summary, ensuring a smoother handoff." |
| Languages | Multilingual (70+ languages) | 1 of 1 | Decagon's voice page says "Support customers in 70+ languages with automatic detection and language switching." |
| Coverage | not stated on the pages we read (as of 2026-11-05) | 0 of 1 | No statement found on the pages we read (as of Nov 5, 2026). |
| Security statement | Stated on its own pages | 1 of 1 | Decagon's security page lists SOC 2 Type II, GDPR, CCPA, HIPAA, EU AI Act, ISO 27001:2002 and PCI DS 4.0.1 (as spelled on the page) under the heading "Ensure safe, transparent, and accountable AI performance" and links to its Trust Center. |
| Channels | Voice plus SMS, chat or email | 1 of 1 | Decagon's chat page says agents "Handle inbound requests end-to-end across web live chat, SMS, WhatsApp, and more." alongside its voice product. |
Not scored, shown for context
- Kind of product
- Platform
Decagon's product overview page says "Non-technical teams can architect and iterate on agent logic with Agent Operating Procedures (AOPs) and Duet, while technical teams retain full visibility and control over guardrails, integrations, and versioning."
From decagon.ai, as published on Nov 5, 2026 - Lowest published monthly price
- Not published on the pages we read (as of Nov 5, 2026)
Where Decagon appears in the voice agent rankings
- Best AI Voice Agents for Business in 2026, Ranked by a Published Rubric (rank 10 of 11)
- Best AI Voice Agent Platforms for Building Your Own Agent in 2026 (rank 10 of 11)
- Which AI Voice Agents Place Outbound Calls? From Each Vendor's Own Pages (rank 17 of 19)
- What Each AI Voice Agent States About SOC 2, HIPAA, GDPR and ISO 27001 (rank 22 of 25)
- Best Multilingual AI Voice Agents in 2026 (rank 24 of 26)
- AI Voice Agents That Name Their CRM and Calendar Integrations (rank 24 of 25)
- Retell AI Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 9 of 10)
- Bland AI Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 9 of 10)
- Vapi Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 9 of 10)
- Synthflow Alternatives in 2026: Voice Agent Platforms Compared on a Published Rubric (rank 9 of 10)
Alternatives to Decagon on this rubric
Other platform vendors in the voice agents table, highest rubric score first.
- PolyAI12 of 12
- Retell AI12 of 12
- Lindy12 of 12
- Talkdesk Autopilot12 of 12
- ElevenLabs Conversational AI12 of 12
- Thoughtly12 of 12
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By the AIPlayPark editorial team, part of MedReception AI