AIPlayPark

Vendor profile

Phreesia: HIPAA, BAA, Booking, EHR Integrations and Pricing From Its Own Pages

AIScore 5 of 12
  • HIPAA 1/2
  • BAA 0/2
  • 24/7 0/1
  • Books 2/2
  • EHRs 0/2
  • Pricing 0/1
  • Medical only 1/1
  • Languages 1/1

Best for: Practices that want intake, payments and VoiceAI call handling from one vendor

VoiceAI handles scheduling, refill, billing and referral calls and writes back to the chart. States it is a business associate under HIPAA; HITRUST CSF, SOC 2 Type 2 and PCI Level 1. Pricing is customized per organization, no figures published as of Nov 2, 2026.

Visit PhreesiaSee the full ranking

/
By the AIPlayPark editorial team, part of MedReception AI

What Phreesia publishes, criterion by criterion

Every quote below is taken from phreesia.com on the date shown, as it read on that day. Where a value says not stated, the pages we read did not address it; that is a description of the pages, not a judgment about the product. The vendor can request a correction through our contact page.

Rubric criteria, values, points and evidence for Phreesia
CriterionWhat the pages statePointsQuote, source and date
HIPAA complianceStated by the vendor1 of 2
Phreesia VoiceAI handles scheduling, refill, billing and referral calls, writes a time-stamped record back to the chart, and connects natively to 16 or more PM and EHR systems; Phreesia states it is a business associate under HIPAA and is HITRUST CSF, SOC 2 Type 2 and PCI Level 1 certified.
From phreesia.com, as published on Nov 2, 2026
Business associate agreementnot stated on the pages we read (as of 2026-11-02)0 of 2No statement found on the pages we read (as of Nov 2, 2026).
Coveragenot stated on the pages we read (as of 2026-11-02)0 of 1No statement found on the pages we read (as of Nov 2, 2026).
Books appointmentsBooks appointments2 of 2
Phreesia VoiceAI handles scheduling, refill, billing and referral calls, writes a time-stamped record back to the chart, and connects natively to 16 or more PM and EHR systems; Phreesia states it is a business associate under HIPAA and is HITRUST CSF, SOC 2 Type 2 and PCI Level 1 certified.
From phreesia.com, as published on Nov 2, 2026
Named EHR integrationsNone named on the pages we read (as of 2026-11-02)0 of 2No statement found on the pages we read (as of Nov 2, 2026).

Note: Phreesia VoiceAI handles scheduling, refill, billing and referral calls, writes a time-stamped record back to the chart, and connects natively to 16 or more PM and EHR systems; Phreesia states it is a business associate under HIPAA and is HITRUST CSF, SOC 2 Type 2 and PCI Level 1 certified. (phreesia.com, Nov 2, 2026)

Published pricingQuote only0 of 1
Luma Health, NexHealth, Phreesia and Prosper AI did not publish prices on their sites as of Nov 2, 2026; Phreesia states pricing is customized to each organization.
From phreesia.com, as published on Nov 2, 2026
Healthcare focusMedical only1 of 1
Phreesia describes itself as patient intake software covering scheduling, registration, payments and communication, and sells Phreesia VoiceAI, an AI phone agent for inbound and outbound calls.
From phreesia.com, as published on Nov 2, 2026
LanguagesMultilingual1 of 1
Luma Health describes Navigator handling straightforward calls in English and Spanish in a customer story, and Phreesia says VoiceAI answers in the patient's preferred language.
From phreesia.com, as published on Nov 2, 2026

Not scored, shown for context

Who answers
AI
Phreesia describes itself as patient intake software covering scheduling, registration, payments and communication, and sells Phreesia VoiceAI, an AI phone agent for inbound and outbound calls.
From phreesia.com, as published on Nov 2, 2026
Lowest published monthly price
Not published on the pages we read (as of Nov 2, 2026)

Where Phreesia appears

Alternatives to Phreesia

Other AI services, highest rubric score first.

/
By the AIPlayPark editorial team, part of MedReception AI